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Last updated: 9 October 2026
• Legal Name: Poyais LTD (company registered in England and Wales, Companies House no. 14711536)
• Registered Office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
• Email: hello@poyaisone.com
Poyais One is a software service delivered entirely online (SaaS). No physical products are sold and nothing is shipped; delivery times, shipping fees and delivery addresses therefore do not apply.
• Subscription plans: Your plan is activated on your account automatically as soon as your payment is approved. Delivery takes place electronically within a few minutes of payment approval.
• Access: You access the service with your own account at app.poyaisone.com. No installation or physical delivery is required.
If your payment was approved but your service was not activated, email hello@poyaisone.com; the issue will be resolved as quickly as possible, and if it cannot be resolved your payment will be refunded in full.
The Starter plan begins with a 14-day free trial. A valid credit or debit card is required at checkout to start the trial; you are not charged during the trial, the first payment is taken when it ends, and you pay nothing if you cancel before then. The Professional plan has no free trial; the first period is charged at purchase. The Enterprise plan is offered under a custom quote and agreement.
• Subscriptions are billed monthly or annually, depending on the period you select.
• Unless you cancel, your subscription renews automatically at the end of each period and the fee is charged to your saved card.
• Plan upgrades take effect immediately; downgrades apply from the next billing period.
• Payments are taken in US Dollars (USD) through Stripe, a licensed payment institution.
You may cancel your subscription at any time, without giving a reason. To cancel, use the "Cancel Subscription" option under Account > Billing in your dashboard, or email hello@poyaisone.com.
Cancellation takes effect at the end of the period you have paid for: you keep using the service until the end of that period, and no further payment is taken once it ends.
If you are a consumer, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your subscription within 14 days after the day you subscribe, without giving any reason. Poyais One makes the following refunds available:
• Subscription fees: If you cancel within 14 days of your first paid payment, the full amount you paid is refunded. We do not deduct anything for the days you have used the service, even though the service starts immediately at your request.
• Renewal payments: After the first 14 days, subscriptions renew automatically and fees for a renewal period that has already started are not refunded. Cancelling stops the next renewal.
• Service failure: If a service you paid for could not be provided for a reason attributable to us, the fee for that period is refunded without any time limit.
• Accounts terminated for breach of the Terms of Use are not refunded for the remaining period.
Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 if the service is not provided with reasonable care and skill or is not as described.
Send your refund request to hello@poyaisone.com from the email address registered to your account, stating the payment date and the reason for the refund.
• We review your request and notify you of the outcome within 3 business days at the latest.
• Approved refunds are made to the same card used for the payment; no payments are made to any other account.
• We forward the refund amount to the bank within 14 days at the latest. How long it takes to appear on your card depends on your bank and usually takes a few business days.
• No fees or deductions are charged for the refund.
If you are unhappy with our service or a refund decision, please email hello@poyaisone.com first and we will try to resolve it. These terms are governed by the laws of England and Wales; if you are a consumer living in Scotland or Northern Ireland you may also bring proceedings in the courts of your home nation. This does not remove any protections you have under the mandatory laws of your country of residence.
These terms apply together with the Distance Sales Agreement and the Terms of Use.