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Last updated: 9 October 2026
SELLER
• Legal Name: Poyais LTD (company registered in England and Wales, Companies House no. 14711536)
• Registered Office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
• Email: hello@poyaisone.com
BUYER
The person who registers on the Poyais One platform (poyaisone.com and app.poyaisone.com) and purchases a subscription online. The Buyer's name or company name, address, email and billing details are those provided during registration and payment.
This agreement sets out the terms on which the Seller sells, and the Buyer purchases online, a subscription plan for the Poyais One platform. It is governed by the laws of England and Wales, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations") and the Consumer Rights Act 2015, where the Buyer is a consumer (an individual acting wholly or mainly outside their trade, business, craft or profession). The statutory cancellation rights in section 8 apply to consumers only, although the Seller offers the refund described there to every Buyer.
• Poyais One is a software-as-a-service (SaaS) platform that brings advertising, analytics and e-commerce data together in one dashboard and provides AI-powered analysis, reporting and optimization recommendations.
• The name, scope, billing period (monthly or annual) and price of the purchased plan are as shown on the Pricing page and at the payment step at the time of the order.
• Prices on the Pricing page exclude VAT and other applicable taxes, where required. The total amount payable, including any taxes, is shown to the Buyer at the payment step before the payment is confirmed.
• Price changes apply to existing subscriptions from the next billing period, with prior notice to the Buyer, who may cancel before the new price applies.
• Payments are taken by credit or debit card in US Dollars (USD) through Stripe, a licensed payment institution.
• Card details are not seen or stored by the Seller; payment security is provided by Stripe.
• Subscription fees are charged in advance at the start of each billing period. Unless the Buyer cancels, the subscription renews automatically at the end of each period and the renewal fee is charged to the saved card. The Buyer can cancel at any time before the renewal date.
• A receipt or invoice for each payment is sent to the Buyer by email.
• The service is provided entirely online; there is no physical delivery or shipping.
• The subscription plan is activated on the Buyer's account immediately upon payment approval, and the Buyer can access it at app.poyaisone.com with their own account.
• Delivery details are set out in the Delivery and Refund Policy.
• The Buyer acknowledges having been given, before being bound by this agreement, the Seller's name, address and contact details, the main characteristics of the service, the total price including taxes, the payment, performance and renewal arrangements, and information about the right to cancel.
• The Buyer confirms that the information provided during registration and payment is accurate and up to date.
• The Buyer agrees to use the service in accordance with the Terms of Use and to keep their account credentials secure.
• If payment is not made for any reason, the Seller may suspend the service.
• The Seller will provide the service with reasonable care and skill and in accordance with the characteristics stated in this agreement and on the Pricing page. Digital content and services supplied will be of satisfactory quality, fit for purpose and as described.
• If the service does not meet these standards, a consumer Buyer may be entitled to remedies under the Consumer Rights Act 2015, such as repeat performance, a price reduction or a refund. These rights are in addition to anything in this agreement and are not limited by it.
• Planned maintenance is announced in advance; in the event of unexpected outages the service is restored as quickly as possible.
• If it becomes impossible for the Seller to provide the purchased service, the Buyer is notified without undue delay and any amount collected for the period not provided is refunded within 14 days.
A consumer Buyer has the right to cancel this agreement within 14 days after the day it is entered into (the day the subscription is purchased), without giving any reason. To cancel, the Buyer must clearly tell the Seller of the decision, for example by email to hello@poyaisone.com. The Buyer may use the model cancellation form in the Regulations but does not have to; the right is exercised in time if the notice is sent before the 14 days end.
Because the service starts immediately at the Buyer's request, the Regulations would normally allow the Seller to deduct a proportionate amount for the service already provided. The Seller waives that right: if the Buyer cancels within 14 days of the first paid payment, the full amount is refunded. The refund is made without undue delay and in any event within 14 days of the day the Seller receives the cancellation notice, to the card used for the payment and free of charge.
Further information on refunds is in the Delivery and Refund Policy.
• The Buyer may cancel their subscription at any time from Account > Billing in their dashboard or by emailing hello@poyaisone.com.
• Cancellation takes effect at the end of the paid period; the Buyer keeps using the service until then and is not charged for the following period.
• The Seller may suspend the account or end the agreement in the event of a serious breach of the Terms of Use, non-payment, or use that threatens the security of the platform.
The Buyer's personal data is processed by Poyais LTD as described in the Privacy Policy and the GDPR notice, in accordance with the UK GDPR and the Data Protection Act 2018. Card details entered during payment are processed only by Stripe.
If the Buyer has a complaint, please email hello@poyaisone.com first so that we can try to resolve it. This agreement is governed by the laws of England and Wales and the courts of England and Wales have jurisdiction; a consumer Buyer living in Scotland or Northern Ireland may also bring proceedings in the courts of their home nation. Nothing in this agreement removes any protection a consumer has under the mandatory laws of their country of residence.
By approving this agreement online at the payment step, the Buyer declares that they have read and accepted all of its terms. The agreement enters into force when the payment is approved. The current version is always available on this page; on request, a copy is sent to the Buyer from hello@poyaisone.com.