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Legal

Terms of Service

Last updated: 9 October 2026

1. Service Description

Poyais One is a marketing intelligence SaaS platform provided by Poyais LTD. The platform provides integrations with Google Ads, Meta Ads, Google Analytics 4, ChatGPT Ads, Criteo, RTB House, Shopify and Adjust, together with AI-powered analytics, weekly reports and campaign optimization recommendations. Available integrations may be added, modified or discontinued over time.

2. Account Creation and Use

• When you create an account, the text next to the GDPR Privacy Notice checkbox asks for your consent to in-platform usage data being processed with analytics cookies (Google Analytics) to measure and improve the service; for this reason no separate cookie banner is shown, and you can withdraw your consent at any time. See the Cookie Policy for details.
• A valid email address is required to register for the platform.
• You are responsible for maintaining the confidentiality and security of your account credentials.
• An account may only be used by one person; account sharing is prohibited.
• Use of the platform by persons under the age of 18 is prohibited.
• You are responsible for all actions taken under your account.

3. Prohibited Use

The following are strictly prohibited:

• Probing or exploiting security vulnerabilities in the platform.
• Sending excessive requests via automated tools (rate limiting violations).
• Attempting unauthorized access to other users' accounts.
• Conducting illegal activities through the platform.
• Sharing content that infringes intellectual property rights.
• Actions that could damage the platform infrastructure.

4. Subscription and Payment

• Plans are billed monthly or annually, depending on your choice, and renew automatically at the end of each period unless you cancel.
• The Starter plan begins with a 14-day free trial. A valid credit or debit card is required at checkout to start the trial; you are not charged during the trial and the first payment is taken when it ends. Cancel before the trial ends if you do not wish to continue.
• The Professional plan has no free trial; the first period is charged at purchase.
• Plan upgrades take effect immediately; downgrades apply from the next billing period.
• Payments are taken by credit or debit card in the amount shown at checkout. Payments are taken in US Dollars (USD) through Stripe, a licensed payment institution. Prices exclude VAT and other applicable taxes, where required.
• Purchases are subject to the Distance Sales Agreement.
• Billing information can be updated in your profile settings.

5. Cancellation, Suspension and Termination

• You may cancel your subscription at any time.
• After cancellation, access continues until the end of the current billing period.
• Refund terms are set out in the Delivery and Refund Policy; outside those terms, no refunds are issued for partial periods.
• In the event of service outages due to technical failures, proportional credits may be granted.
• Poyais LTD may suspend or terminate an account, with or without prior notice, in the event of a breach of Section 3 (Prohibited Use), non-payment, or any use that threatens the security, integrity or lawful operation of the platform.
• Where circumstances reasonably permit, we will notify you before suspension and give you an opportunity to remedy the breach.
• In the event of termination for breach, no refund is issued for the remaining billing period.
• For refund requests, please contact hello@poyaisone.com.

6. Service Continuity

• The platform operates with a 99% uptime target.
• Scheduled maintenance is communicated in advance.
• In the event of unexpected outages, service will be restored as quickly as possible.
• Outages caused by third-party integrations (Google, Meta) are outside the scope of this guarantee.

7. Intellectual Property

• All rights to the platform, interface design and content belong to Poyais LTD.
• Users retain the rights to the data they upload to the platform.
• The Poyais One brand and logo may not be used without permission.

8. Limitation of Liability

• The platform is provided "as is".
• No guarantees are made regarding the performance of your advertising campaigns.
• No liability is accepted for losses arising from the application of AI recommendations.
• No liability is accepted for disruptions caused by changes to third-party platforms (Google, Meta).

9. Data Processing

In respect of the advertising, analytics and commerce data that you connect to or upload into the platform, you act as the data controller and Poyais LTD acts as the data processor. Poyais LTD processes such data solely for the purpose of providing the Service and in accordance with your instructions, and does not sell such data or use it to train third-party models. Where you process the personal data of individuals located in the United Kingdom or the European Economic Area, you are responsible for establishing a lawful basis for that processing. The Data Processing Agreement forms part of these terms and is accepted when you register or install the app. Questions: hello@poyaisone.com.

10. Governing Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home nation. Nothing in this section deprives you of the protection of any mandatory provisions of the law of the country in which you are resident, which continue to apply to you.

11. Changes

These terms of service may be updated from time to time. Significant changes will be notified by email. Continued use of the platform constitutes acceptance of the updated terms. Last updated: 9 October 2026

12. Contact

For questions about the terms of service:

Email: hello@poyaisone.com
Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom